Teams Telephony

Teams Telephony

Fully-featured Telephony for Microsoft Teams

Communicate Without Limits

 

Effortless Integration with Microsoft Teams

Effortless Integration with Microsoft Teams

With Cerberus Teams Telephony, you can transform Microsoft Teams into a fully-featured business phone system. No hardware, no complex setup; just high-quality, reliable voice services embedded directly within your Teams environment. Make and receive calls from any device, anywhere, using your business number.

  • Native integration with Microsoft Teams

  • Use existing DDI ranges or provision new numbers

  • High-quality UK and international calling

  • No Teams Phone add-ons or third-party apps required

Simple Deployment, Enterprise Reliability

Simple Deployment, Enterprise Reliability

Our Teams Telephony solution leverages Microsoft's Operator Connect model to deliver enterprise-grade public telephony directly into Teams. Your users can be up and running in hours, not days; without complex configuration or on-premises infrastructure.

  • Direct routing via the Microsoft cloud

  • Number assignment managed through the Teams Admin Center

  • Geo-redundant infrastructure for maximum uptime

  • Fully scalable from a handful of users to thousands

Secure, Managed, and Monitored by Experts

Secure, Managed, and Monitored by Experts

Our expertise spans networks, security, and unified communications. That means you get much more than just dial tone. From secure provisioning to ongoing monitoring and support, our wrap-around service ensures your Teams Telephony works flawlessly and stays protected.

  • Managed voice services with 24/7 support

  • Advanced call analytics, usage reports, and number management

  • Integration with your existing broadband, SIP, or WAN services

  • Security-first approach with proactive fraud prevention

Why Cerberus? More Than Just a Phone Provider

Why Cerberus? More Than Just a Phone Provider

Choosing Cerberus means choosing a partner with deep knowledge of the full technology stack—from connectivity and voice to security and cloud services. We understand how your Teams environment fits into the bigger picture and ensure every part works in harmony.

  • One provider for connectivity, voice, support, and infrastructure

  • Highly experienced in Teams deployments for all sizes of business

  • Tailored onboarding and personalised account management

  • Proven track record with complex, multi-site voice rollouts

Work from Anywhere, Stay Connected Everywhere

Teams Telephony supports true flexibility. Your staff can make and receive calls using the same number, whether they’re in the office, working from home, or on the move. The experience is seamless across mobile, desktop, and web, with built-in features like voicemail, call forwarding, and auto-attendants ensuring they never miss a critical conversation.

Built for Your Business Needs

Teams Telephony strikes the perfect balance between capability and simplicity. It scales as your organisation grows and integrates fully with your existing Microsoft 365 setup. With flexible licensing options and Cerrberus' cost-effective calling plans, it’s a smart, future-ready solution that fits your operational requirements both now and into the future.

Integrated Collaboration For Better Customer Experience

By combining voice, chat, meetings, and file sharing in one platform, Teams Telephony empowers your staff to respond faster and work more collaboratively. Contact history and user details are synced across devices, and users can switch to video or group chats mid-call to resolve issues quickly. Integration with CRM and analytics tools supports an efficient, high-quality customer experience.

Secure, Compliant & Easy to Manage

Teams Telephony can be integrated with advanced call recording and reporting capabilities. These services ensure that all inbound and outbound calls are securely captured, stored in line with GDPR and FCA guidelines, and easily retrievable for auditing or training purposes. Real-time analytics and custom reporting provide clear oversight of call activity across your organisation, helping you meet compliance obligations while continuously improving service quality.

MODERN COMMUNICATIONS FOR MODERN WORK

IP telephony is used across all sectors of the economy, by millions of users in the UK and worldwide. Our communications services provide enhanced functionality and simplified management and reporting, fully integrated with our award-winning connectivity and network services.

MYCLOUD PBX

Provided as a hosted cloud-based service, MyCloud PBX is a powerful business phone system that gives you all the features and flexibility of a modern business telephony soltion, without the upfront costs or per-user charges.

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MYCLOUD VOICE

A flexible and cost-effective replacement for fixed-line PSTN telephone services, MyCloud Voice provides the features you need with cost effective rental and included voice calls. The service works with DECT wireless handsets, dedicated ATAs, router-integrated ATAs and software clients to ensure maximum compatibility with any hardware or software you already have.

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SIP TRUNKS

Any business with an IP-capable PBX can switch to Cerberus SIP trunks and immediately benefit from a more flexible, less expensive and more resilient phone service. Our SIP trunk services include call bundles on UK geographic and UK mobile calls.

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EXPERIENCED PARTNER

With many years of delivering telephony and communications services, Cerberus is a safe pair of hands for all your communications requirements. From simple PSTN replacement to advanced contact centres with international numbering, call recording and reporting, we have it covered. 

With a team of dedicated account managers, an experienced and friendly Operations team, backed up by our 24x7 technical team, we are dedicated to providing the highest levels of services for all our customers.

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