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Service Status

Disruption to Broadband Services 26-09-2018

Update  26-09-2018 01:16 PM

We received an update from supplier that issue is fixed, Please reboot your DSL router if you are still experiencing an issue. If your session didn't bring up after reboot, please contact our support number 0345 257 1335 or email us at support@cerberusnetworks.co.uk.
 
This is final update.

Update 26-09-2018 11:55
 
We are notified by our supplier that the small number of customers in the areas shown below, may experience a loss of telephone and/or broadband services by a variety of reasons. We hope to have service restored as quickly as possible.
 
Tempo - 02890 (esimated clear date 01/10/2018
Newbridge - 01480, 01954 (esimated clear date 01/10/2018)
St Neots - 01480, 01954 (esimated clear date 01/10/2018)
Clay Cross - 01246 (esimated clear date 01/10/2018)
Walworth - 0203 (esimated clear date 28/09/2018)
Thrybergh - 01709 (esimated clear date 28/09/2018)
Newtownards - 02842, 02890,02891, 02897 (esimated clear date 28/09/2018)
Keady - 0283 (esimated clear date 28/09/2018)
Reepham - 01603 (esimated clear date 28/09/2018)
Reepham - 01603 (esimated clear date 28/09/2018)
Staverton - 01803 (esimated clear date 28/09/2018)
Whitfield - 01434 (esimated clear date 28/09/2018)
Ashington - 01670 (esimated clear date 28/09/2018)
Hoyland - 01226 (estimated clear date 28/09/2018)
Dundrum - 028 (estimated clear date 28/09/2018)
Carrickmore - 02880 (estimated clear date 27/09/2018)
Joppa - 01292 (estimated clear date 27/09/2018)
Aughafatten - 02825 (estimated clear date 27/09/2018)
Grange Over Sands - 01539 (estimated clear date 27/09/2018)
Moy - 02887 (estimated clear date 27/09/2018)
Galashiels - 01896 (estimated clear date 27/09/2018)
Narborough - 01162, 01163, 01455, 01592, 01706 (estimated clear date 27/09/2018)
Chittlehamholt - 01769 (estimated clear date 27/09/2018)
Penmaenmawr - 01492 (estimated clear date 27/09/2018)
Sudbury - 012835, 01787 (estimated clear date 27/09/2018)
Chester-le-Street - 01913 (estimated clear date 27/09/2018)
Narborough - 01162,01163,01164,01760 (estimated clear date 27/09/2018)


We are currently experiencing disruption to our Broadband Services and due to this many broadband connections are down. Our Network team is working on the issue and raised it with supplier as we are suspecting issue is at supplier end.

We shall update you further as soon as we have any further update from supplier.
 
We apologies for the inconvenience caused. If you have any queries, please contact the Support Team on 0345 257 1335 or at support@cerberusnetworks.co.uk.
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