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Service Status

Routine Maintenance Work on Network Infrastructure - 17/11/2018 - 03:00 AM to 07:00 AM

Updated 17-11-2018 12:30 PM

The maintenance was carried out successfully and completed within maintenance window. All services are working fine.

If you observe issues then please contact the Support Team on 0345 257 1335 or email at support@cerberusnetworks.co.uk.

Posted 05-11-2018 14:58:28

We will be performing firmware upgrade on one of our Network device for enhancement and vulnerability fix at the following time:

Saturday 17-11-2018 03:00 AM to 07:00 AM

This may result intermittent disconnections multiple times for 15-25 minutes during maintenance window of following services.

Impacted services:


  • Ethernet Leasedline services
  • Broadband Services (ADSL/ADSL2+/FTTC/FTTP/FTTPoD)
  • MyCloud CONNECT
  • Hosted Security
  • IP VPN
  • Hosted Firewall Services
  • MyCloud Computing
  • SMTP3
  • NetSTATS
  • Cerberus Website
  • RDNS
  • MyCloud PBX
  • MyCloud hosted Services
If you are not able to access any of affected services post this maintenance, please contact the support team.

We apologise for any inconvenience caused. If you have any queries, please contact the Support Team on 0345 257 1335 or email at support@cerberusnetworks.co.uk.

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