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Service Status

Notice of service-affecting maintenance and outages

This page contains information about outages and planned maintenance to Cerberus systems.

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Thursday, March 16, 2017 - 14:33

Maintenance Work on Broadband Infrastructure - 03:00 AM - 05:00 AM on 18-03-2017

Update 18-03-2017 5:15 AM

The maintenance was carried out successfully and all the sessions are up and running.

If you have any outstanding issues then please contact the Support Team on 0345 257 1335 or at support@cerberusnetworks.co.uk.

Posted 16-03-2017 02:30 PM

We will be performing firmware upgrade on one of our broadband aggregation router at the following time:

Saturday 18-03-2017 03:00 AM to 05:00 AM

This may result in between 1 and 3 disconnections of the broadband services.  These disconnections will cause users' routers to re-establish their PPP sessions immediately to other equipment. We do not anticipate any such disconnection lasting more than 5 minutes.

We apologies for any inconvenience caused. If you have any queries, please contact the Support Team on 0345 257 1335 or at support@cerberusnetworks.co.uk.

Monday, January 30, 2017 - 15:46

Maintenance Work on Broadband Infrastructure - 03:00 AM - 05:00 AM on 1-2-2017

Update 1-2-2017 5:05 AM

The maintenance was carried out successfully and all the sessions are up and running.

If you have any outstanding issues then please contact the Support Team on 0345 257 1335 or at support@cerberusnetworks.co.uk.

Posted 30-1-2017 03:30 PM

We will be performing firmware upgrade on one of our broadband aggregation router at the following time:

Wednesday 1-2-2017 03:00 AM to 05:00 AM

This may result in between 1 and 3 disconnections of the broadband services.  These disconnections will cause users' routers to re-establish their PPP sessions immediately to other equipment. We do not anticipate any such disconnection lasting more than 5 minutes.

We apologies for any inconvenience caused. If you have any queries, please contact the Support Team on 0345 257 1335 or at support@cerberusnetworks.co.uk.

Friday, January 27, 2017 - 16:20

Intermittent Issues with Inbound Calls to Cerberus Main and Support Numbers

Our external 0845 and 0345 number provider is experiencing intermittent networking issues, so calls to our main numbers may not be getting through at the moment.

For Support queries, please call +44 (0)20 8432 7281 to get through to our support team directly.

We apologise for any inconvenience, and will update this post when our external number provider has resolved the issue.

Wednesday, December 21, 2016 - 15:46

Maintenance Work on Broadband Infrastructure - 02:00 AM - 03:00 AM on 22-12-2016

Update 22-12-2016 8:10 AM

The maintenance was carried out successfully and all the sessions are up and running.

If you have any outstanding issues then please contact the Support Team on 0345 257 1335 or at support@cerberusnetworks.co.uk.

Posted 21-12-2016 03:51 PM

To facilitate new enhancements to our LLU FTTC services, we will be carrying out maintenance on the broadband infrastructure at the following time:

Thursday 22-12-2016 02:00 AM to 3:00 AM

The maintenance involves rerouting of traffic and may result in between 1 and 3 disconnection of the broadband services which are on TTB network. These disconnections will cause users' routers to re-establish their PPP sessions immediately to other equipment. We do not anticipate any such disconnection lasting more than 5 minutes. These maintenance will not affect any broadband connections provided through BT's Network.

We apologise for any inconvenience caused. If you have any queries, please contact the Support Team on 0345 257 1335 or at support@cerberusnetworks.co.uk.

Monday, December 5, 2016 - 12:58

Maintenance Work on Broadband Infrastructure - 04:00 AM - 05:00 AM on 06-12-2016

Update 06-12-2016 5:10 AM

The maintenance was carried out successfully and all the sessions are up and running.

If you have any outstanding issues then please contact the Support Team on 0345 257 1335 or at support@cerberusnetworks.co.uk.



To facilitate new enhancements to our LLU FTTC services, we will be carrying out maintenance on the broadband infrastructure at the following time:

Tuesday 06-12-2016 04:00 AM to 5:00 AM

The maintenance involves rerouting of traffic and may result in between 1 and 3 disconnection of the broadband services which are on TTB network. These disconnections will cause users' routers to re-establish their PPP sessions immediately to other equipment. We do not anticipate any such disconnection lasting more than 5 minutes. These maintenance will not affect any broadband connections provided through BT's Network.

We apologise for any inconvenience caused. If you have any queries, please contact the Support Team on 0345 257 1335 or at support@cerberusnetworks.co.uk.

 

Friday, November 18, 2016 - 08:55

Maintenance Work on Broadband Infrastructure - 03:00 AM - 05:00 AM on 19-11-2016

Update 19-11-2016 6:50 AM

The maintenance was carried out successfully and all the sessions are up and running.

If you have any outstanding issues then please contact the Support Team on 0345 257 1335 or at support@cerberusnetworks.co.uk.

To facilitate new enhancements to our LLU FTTC services, we will be carrying out maintenance on the broadband infrastructure at the following time:

Saturday 19-11-2016 03:00 AM to 5:00 AM

The maintenance involves rerouting of traffic and may result in between 1 and 3 disconnection of the broadband services which are on TTB network. These disconnections will cause users' routers to re-establish their PPP sessions immediately to other equipment. We do not anticipate any such disconnection lasting more than 5 minutes. These maintenance will not affect any broadband connections provided through BT's Network.

We apologise for any inconvenience caused. If you have any queries, please contact the Support Team on 0345 257 1335 or at support@cerberusnetworks.co.uk.

Monday, November 14, 2016 - 12:54

Maintenance Work on Broadband Routers - 03:00 AM - 05:00 AM on 15-11-2016

Update 15-11-2016 09:00 AM

The maintenance was carried out successfully and all the sessions were up and running.

If you have any outstanding issues then please contact the Support Team on 0345 257 1335 or at support@cerberusnetworks.co.uk.

Posted 14-11-2016 12:45 PM

We will be performing some maintenance on our broadband routers at the following time:

Tuesday 15-11-2016 03:00 AM to 05:00 AM

This may result in between 1 and 3 disconnections of the broadband services.  These disconnections will cause users' routers to re-establish their PPP sessions immediately to other equipment. We do not anticipate any such disconnection lasting more than 5 minutes.

We apologies for any inconvenience caused. If you have any queries, please contact the Support Team on 0345 257 1335 or at support@cerberusnetworks.co.uk.

Monday, November 14, 2016 - 07:20

Disruption to Broadband Services 14-11-2016 at 00:07Hrs


Posted 14-11-2016 07:00 AM

We faced Broadband Services Disruption due to unexpected Broadband Aggregation Router reboot at 00:07Hrs , 14 November 2016. We are observing that the broadband sessions are now re-routed to another aggregation router.
 
Customers are advised to reboot the CPE if there broadband sessions are still down.
 
Our L3 Team is investigating this issue, apologies for the inconvenience caused. If you have any queries, please contact the Support Team on 0345 257 1335 or at support@cerberusnetworks.co.uk.

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