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Service Status

Notice of service-affecting maintenance and outages

This page contains information about outages and planned maintenance to Cerberus systems.

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Monday, July 11, 2016 - 14:14

Maintenance to Datacentre firewall services - 12-07-2016

Posted 11-07-2016 10:35 AM

We will be carrying out maintenance on our Datacentre firewalls on

Tuesday 12-07-16 03:00 to 5:00 AM

During this period following services will face brief outage of around 30 minutes
  • Hosted Services
  • SMTP Relay Services
  • Monitoring Services
If you have any questions related to above maintenance please get in touch with our support team on 0345 257 1335 or at support@cerberusnetworks.co.uk
 

Friday, July 15, 2016 - 14:57

Maintenance Work on Broadband Infrastructure - 03:00 AM - 06:00 AM on 13-07-2016

Update 13-07-2016 12:30

The maintenance was carried out successfully and all the sessions were up and running.

If you have any outstanding issues then please contact the Support Team on 0345 257 1335 or at support@cerberusnetworks.co.uk.


Posted 12-07-2016 3:40 PM

We are replacing one of our broadband aggregation router with upgraded hardware during below maintenance window

Wednesday 13-07-2016 03:00 AM to 06:00 AM

This may result in between 1 and 3 disconnections of the broadband services.  These disconnections will cause users' routers to re-establish their PPP sessions immediately to other equipment. We do not anticipate any such disconnection lasting more than 5 minutes.

We apologise for any inconvenience caused. If you have any queries, please contact the Support Team on 0345 257 1335 or at support@cerberusnetworks.co.uk.

Friday, July 15, 2016 - 13:58

Maintenance to Datacentre firewall services - 12-07-2016

Update 12-07-2016 8:41 AM

The maintenance was carried out successfully and all the services are running normal.

If you still have any issues related to Hosted, SMTP and Monitoring Services then please get in touch with our support team on 0345 257 1335 or email us at support@cerberusnetworks.co.uk


Posted 11-07-2016 10:35 AM

We will be carrying out maintenance on our Datacentre firewalls on

Tuesday 12-07-16 03:00 to 5:00 AM

During this period following services will face brief outage of around 30 minutes

Hosted Services
SMTP Relay Services
Monitoring Services

If you have any questions related to above maintenance please get in touch with our support team on 0345 257 1335 or at support@cerberusnetworks.co.uk

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