MyCloud Voice Business

MyCloud Voice Business

Powerful, Flexible Hosted Telephony for Modern Organisations

Powerful, Flexible and Scalable Telephony for Business

MyCloud Voice Business is an enterprise-grade, cloud-hosted phone service designed for today’s dynamic businesses. It combines robust call features, advanced collaboration tools, and simple, user-friendly management—all with predictable monthly pricing.

Whether your team is in the office, working from home, or on the move, MyCloud Voice Business delivers reliable, secure communications that adapt to how your people work.

Easy Portal Management

The intuitive web-based console makes it simple to create users, configure devices, manage queues, and set up auto-attendants—without needing an IT specialist. Delegated access allows department managers to control their own teams.

Flexible Setup, No Upfront Costs

Deploy quickly with your choice of hardware or softphone

There’s no need for costly PBX hardware. MyCloud Voice Business runs in the cloud, so setup is fast and deployment is easy. Choose from a range of business handsets, or use your existing devices if compatible. Alternatively, use the included softphone on Windows, Android, or iPhone (macOS via web client).

Choice of Supported Handsets and Peripherals

MyCloud Voice Business supports a broad range of handsets from vendors including Fanvil, Yealink, Cisco and Polycom—via Ethernet, DECT, and Wi-Fi. Terminal adapters, intercoms and door phones are also available for legacy and site-specific use cases.

 

 

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Built-In Features for Every User

Every MyCloud Voice Business license includes a comprehensive suite of features for every user—no bolt-ons, no upgrade costs. From internal collaboration to external customer service, you get:

Extension with DDI, voicemail and music on hold

Auto-attendants and call queues*

Hunt groups for call distribution

Voicemail-to-email and missed call notifications

Call recording (automatic or selective)

Call parking and hold

Internal/external conferencing

Presence, instant messaging, and video on softphones

CRM integration and Outlook screen-popping

Built-in reporting and call logging

Microsoft Teams integration

Easy provisioning of handsets and softphones

Quality of Service

We prioritise voice traffic across our network; this ensures crystal-clear call quality and minimal latency, even during peak usage.

One Call Does It All

With Cerberus managing both your connectivity and voice services, our technical team has full visibility and control, making it faster and easier to diagnose and resolve any issues.

Proactive Monitoring

Our network operations centre monitors your connection and call traffic in real time; this allows us to identify and resolve potential issues before they affect your business.

Business Continuity

Our business-grade internet connections include service level agreements and optional resilience features to keep you connected.

Simplified Billing

One supplier; one bill; one point of contact. Managing your services and budget becomes easier and more efficient.

Future Proof

Whether you're adding users, expanding sites or increasing bandwidth, Cerberus makes it easy to grow

From Just £9.95/Month Per User

MyCloud Voice Business is a scalable solution starting from just two users. The monthly  user suscription is £9.95+VAT per user/month.

Customers can choose between a 12 or 36-month contract. 36-month contracts include free UK mobile calls.

System setup is free and our profressional services team is on hand to provide all the configuration, training and handover that you need to get started quickly.

You can keep your existing phone numbers using our number porting service and for ongoing management, there are multiple management contracts available to suit your requirements.

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24x7 Helpdesk

Whether you need to add or remove a user, make a change to your call routing, or need to set up a new softphone, you can be sure that we are here, ready to help 24x7, 365 days a week.

Experienced Team

We work hard to understand your business objectives and act as a trusted partner to deliver communications services that really meet your requirements, not just now, but in the long term. 

Joined-up Thinking

Our telephony services have been designed to work seamlessly with our network, ensuring that you get the best call quality at all times. With Cerberus, one call really does do it all. 

Peace of Mind

With our industry-leading call fraud detection and prevention services, you can be assured of no disruption or nasty billing surprises.  

 

Reliable Communications Anywhere

With MyCloud Voice Business, every user can make and receive calls using a desk phone, PC, or mobile device, staying fully connected with just an Internet connection. Calls between users are always free, and services include calls to UK landlines and mobiles.

MyCloud Voice Business enables businesses to remove the limitations of location and infrastructure while providing the tools and control to maintain a consistent, professional service across your teams.

The Smart Choice. Internet and Voice from One Provider

When it comes to delivering high-quality IP telephony, the underlying internet connection is just as important as the phone system itself. That’s why we strongly recommend choosing Cerberus Networks' internet connectivity alongside our IP voice services.

Optimised for Voice, Built for Business

MODERN COMMUNICATIONS FOR MODERN WORK

IP telephony is used across all sectors of the economy, by millions of users in the UK and worldwide. Our communications services provide enhanced functionality and simplified management and reporting, fully integrated with our award-winning connectivity and network services.

TEAMS TELEPHONY

Integrate cloud telephony and audio conferencing with Microsoft Teams for enhanced productivity and simplified number management.

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MYCLOUD PBX

Provided as a hosted cloud-based service, MyCloud PBX is a powerful business phone system that gives you all the features and flexibility of a modern business telephony soltion, without the upfront costs or per-user charges.

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MYCLOUD VOICE

A flexible and cost-effective replacement for fixed-line PSTN telephone services, MyCloud Voice provides the features you need with cost effective rental and included voice calls.

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SIP TRUNKS

Any business with an IP-capable PBX can switch to Cerberus SIP trunks and immediately benefit from a more flexible, less expensive and more resilient phone service. Our SIP trunk services include call bundles on UK geographic and UK mobile calls.

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EXPERIENCED PARTNER

With many years of delivering telephony and communications services, Cerberus is a safe pair of hands for all your communications requirements. From simple PSTN replacement to advanced contact centres with international numbering, call recording and reporting, we have it covered. 

With a team of dedicated account managers, an experienced and friendly Operations team, backed up by our 24x7 technical team, we are dedicated to providing the highest levels of services for all our customers.

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