Posted 07-08-2025 13:58:50

Our network team is performing change on Core Network that will unfortunately impact Broadband services.

The Planned work window is from 17/08/2025 at 04:00 AM to 06:00 AM, 

This may cause an broadband service disconnect multiple times for 5-10 minutes during activity. All work will be complete by 06:00 AM.

Apologies for the inconvenience caused. If you have any queries, please contact the Support Team on 0345 257 1335 or email at support@cerberusnetworks.co.uk.

Posted 01-10-2024 04:00 PM

We will be performing emergency maintenance of the gateway border router belong to THN-DC in order to provide enhanced performance. The date and time is as follows:

Wednesday 02-10-2024 04:00 AM to 05:00 AM

This may result intermittent dis-connections during a period of 3-4 minutes (couple of times) affecting the services listed below:

Impacted services:

• Internet connectivity of Wholesale lines & Lease lines
• MyCloud hosted Services
• MyCloud CONNECT
• Hosted Security
• IP VPN
• Hosted Firewall Services
• MyCloud Computing
• SMTP3
• NetSTATS
• Cerberus Website
• RDNS
• MyCloud PBX

If you are not able to access any of the affected services post this maintenance, please contact the support team.

We apologise for any inconvenience caused. If you have any queries, please contact the Support Team on 0345 257 1335 or email at support@cerberusnetworks.co.uk.

Posted 18-07-2025 04:20 PM

We will be performing a network upgrade on our core network infrastructure in order to provide enhanced performance. The date and time is as follows

Sunday 20-07-2025 04:00 AM to 05:30 AM

This may result intermittent dis-connections during a period of 3-4 minutes affecting the services listed below:

Impacted services:

• Internet connectivity of Wholesale lines
• MyCloud CONNECT
• MyCloud Computing
• SMTP3
• NetSTATS
• Cerberus Website
• RDNS
• MyCloud PBX

If you are not able to access any of the affected services post this maintenance, please contact the support team.

We apologise for any inconvenience caused. If you have any queries, please contact the Support Team on 0345 257 1335 or email at support@cerberusnetworks.co.uk.

Posted 06-02-2025 11:00 AM

We will be performing a network upgrade on our core network infrastructure in order to provide enhanced performance. The date and time is as follows:

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This may result in several brief disconnections affecting internet connectivity of Wholesale lines during the above maintenance window.

You may experience 1 to 3 disconnections of your broadband. These disconnections will cause users' routers to re-log in via PPP immediately on other equipment. We do not expect any disconnection to last more than 10 minutes.

If you are not able to access any of the affected services post this maintenance, please contact the support team.

We apologise for any inconvenience caused. If you have any queries, please contact the Support Team on 0345 257 1335 or email at support@cerberusnetworks.co.uk.