This page contains information about outages and planned maintenance to Cerberus systems.

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Wed, 11-05-2022 - 14:03 PM

Maintenance Work on Network Infrastructure - 22/05/2022 - 04:00 AM - 04:40 AM

Posted 11-05-2022 14:00:00

We will be performing a network upgrade on our core network infrastructure in order to provide enhanced performance. The date and time is as follows:

Sunday 22-05-2022 04:00 AM to 04:40 AM

This may result intermittent dis-connections during a period of 2-3 minutes affecting the services listed below:

Impacted services:

  • MyCloud CONNECT
  • Hosted Security
  • IP VPN
  • Hosted Firewall Services
  • MyCloud Computing
  • SMTP3
  • NetSTATS
  • NetWATCH
  • Cerberus Website
  • RDNS
  • MyCloud PBX
  • MyCloud hosted Services
If you are not able to access any of the affected services post this maintenance, please contact the support team.

We apologise for any inconvenience caused. If you have any queries, please contact the Support Team on 0345 257 1335 or email at support@cerberusnetworks.co.uk.

Mon, 14-03-2022 - 11:30 AM

Urgent Maintenance - MyCloud PBX Services - 07:00 AM - 08:30 AM on 19/03/2022

Updated 15-03-2022 10:30:00

We have been able to postpone this maintenance so it does not occur on a weekday, and giving you additional notice. The new maintenance window will be:

Saturday 19-03-2022 07:00 AM to 08:30 AM

Posted 14-03-2022 12:14:31

We will be carrying out urgent maintenance to the network systems in one of our hosting facilities. MyCloud PBX services will be unavailable during some or all of the following maintenance window:

Wednesday 16-03-2022 05:30 AM to 07:00 AM

We apologise for any inconvenience caused. If you have any queries, please contact the Support Team on 0345 257 1335 or email at support@cerberusnetworks.co.uk.

Mon, 27-12-2021 - 10:34 AM

Maintenance Work on MyCloud Computing Internet Gateways - 03:00 AM - 08:00 AM on 01/01/2022

Posted 27-12-2021 10:37

We will be performing routine maintenance work on our MyCloud Computing Internet gateways Infrastructure at the following time:

Saturday 01-01-2022 03:00 AM to 08:00 AM

This may result in between 1 or 2 disconnections of hosted VMs and VPN utilising MyCloud Computing gateway services while it fail over to another cluster node. We do not anticipate any such disconnection lasting more than 30 seconds.

If you have any queries, please contact the Support Team on 0345 257 1335 or at support@cerberusnetworks.co.uk.

Sat, 18-12-2021 - 08:56 AM

Maintenance Work on MyCloud Computing Infrastructure - 04:00 AM - 09:00 AM on 26/12/2021

Posted 18-12-2021 08:57

We will be performing routine maintenance work on our MyCloud Infrastructure responsible for MyCloud Computing Business, MyCloud PBX, MyCloud Online Backup and NetCONNECT services at the following time:

Sunday 26-12-2021 04:00 AM to 09:00 AM

We are not anticipating disruption to any services.

If you have any queries, please contact the Support Team on 0345 257 1335 or at support@cerberusnetworks.co.uk

Sat, 18-12-2021 - 08:54 AM

Maintenance Work on MyCloud Computing Infrastructure - 04:00 AM - 10:00 AM on 25/12/2021

Posted 18-12-2021 08:55

We will be performing routine maintenance work on our MyCloud Infrastructure responsible for MyCloud Computing Business, MyCloud PBX, MyCloud Online Backup and NetCONNECT services at the following time:

Saturday 25-12-2021 04:00 AM to 10:00 AM

We are not anticipating disruption to any services.

If you have any queries, please contact the Support Team on 0345 257 1335 or at support@cerberusnetworks.co.uk

Fri, 10-12-2021 - 12:55 PM

Maintenance Work on MyCloud Computing Enterprise Infrastructure - 04:00 AM - 09:00 AM on 19/12/2021

Posted 19-12-2021 07:32

The maintenance was carried out successfully and there were no disruptions to MyCloud Computing services.

If you observe issues then please contact the Support Team on 0345 257 1335 or at support@cerberusnetworks.co.uk.

 

Posted 10-12-2021 12:55

We will be performing routine maintenance work on our MyCloud Computing Enterprise Infrastructure at the following time:

Sunday 19-12-2021 04:00 AM to 09:00 AM

We are not anticipating any disruption to MyCloud Computing Enterprise services.

If you have any queries, please contact the Support Team on 0345 257 1335 or at support@cerberusnetworks.co.uk.

Fri, 10-12-2021 - 12:32 PM

Maintenance Work on MyCloud Computing Enterprise Infrastructure - 04:00 AM - 10:00 AM on 18/12/2021

Posted 18-12-2021 08:45

The maintenance was carried out successfully and there were no disruptions to MyCloud Computing services.

If you observe issues then please contact the Support Team on 0345 257 1335 or at support@cerberusnetworks.co.uk.

 

Posted 10-12-2021 12:35

We will be performing routine maintenance work on our MyCloud Computing Enterprise Infrastructure at the following time:

Saturday 18-12-2021 04:00 AM to 10:00 AM

We are not anticipating any disruption to MyCloud Computing Enterprise services.

If you have any queries, please contact the Support Team on 0345 257 1335 or at support@cerberusnetworks.co.uk.

 

Wed, 17-11-2021 - 16:23 PM

Maintenance Work on Ethernet Leased Line Service - 22/11/2021 - 04:00 AM - 08:00 AM

Posted 17-11-2021 15:57:58

We will be performing a network upgrade on our core network infrastructure in order to provide enhanced performance. The date and time is as follows:

Monday 22-11-2021 04:00 AM to 08:00 AM

This may result multiple intermittent disconnection for 2-3 minutes during a period of maintenance affecting the Ethernet Leased Line service belong to HEX-DC only.

If you are not able to access Ethernet Leased line service post this maintenance, please contact the support team.

We apologise for any inconvenience caused. If you have any queries, please contact the Support Team on 0345 257 1335 or email at support@cerberusnetworks.co.uk.

Fri, 29-10-2021 - 15:07 PM

Power Outage - Greenford Office and Server Centre - 29/10/21 - 04:00 AM - 14:50 PM

Updated 29-10-2021 17:20 PM

All systems and services have been restored and are online as usual.

Updated 29-10-2021 16:20 PM

We continue to bring up systems. Some equipment requires some reconfiguration after the outage. We expect remaining systems to be up within 40-60 minutes.

Updated 29-10-2021 15:30 PM

Power has been restored. Some equipment has been affected by the power outage event and we are bringing customer systems back on line. We expect this to take up to 30-60 minutes.

Friday 29-10-2021 14:50 PM

There has been a major power outage in the Greenford area affecting our office and server hosting centre.

It appears to have affected connectivity infrastructure in the area causing loss of connectivity to our facility via diverse circuits.

The outage has affected the following customer systems

  • MyCloud Computing Business Edition services
  • Some MyCloud PBX services

It has also affected our telephone system meaning that we cannot take telephone calls though you can still contact us via email.

We apologise for the disruption to your services. We are working urgently with the power provider to restore power in the area as soon as possible If you have any queries, please contact the Support Team email at support@cerberusnetworks.co.uk.

We will post updates as soon as we have them.