Cerberus Networks

Call us on 0345 257 1333

  • Get in touch
    • Request a call back
    • Contact us
  • My Services

Service Status

Notice of service-affecting maintenance and outages

This page contains information about outages and planned maintenance to Cerberus systems.

You can now subscribe to the RSS feed for this page in your mail client or news reader using this URL:

http://www.cerberusnetworks.co.uk/service-status.xml

Thursday, November 2, 2017 - 12:12

Disruption to MyCloud PBX Services 02/11/17 11:05 AM

We recently experienced disruption to our MyCloud PBX Services due to core device malfunctioning. The Disruption was experienced between 11:05 AM and 11:15 AM and affected MyCloud PBX Services.

Our Core Network Team worked on it and fixed the issue. We have kept that device under observation.

We apologise for any inconvenience caused. If you have any queries, please contact the Support Team on 0345 257 1335 or at support@cerberusnetworks.co.uk.

Wednesday, October 25, 2017 - 14:44

Maintenance Work on Broadband Infrastructure - 03:00 AM - 05:00 AM on 27-10-2017

Update 27-10-2017 5:40 AM

The maintenance was carried out successfully and all the sessions are up and running.

If you have any outstanding issues then please contact the Support Team on 0345 257 1335 or at support@cerberusnetworks.co.uk.

Posted 25-10-2017 02:30 PM

We will be performing maintenance on our broadband aggregation router to increase more bandwidth for new services at the following time:

Friday 27-10-2017 03:00 AM to 05:00 AM

This may result in between 1 and 3 disconnections of the broadband services.  These disconnections will cause users' routers to re-establish their PPP sessions immediately to other equipment. We do not anticipate any such disconnection lasting more than 5 minutes.

We apologise for any inconvenience caused. If you have any queries, please contact the Support Team on 0345 257 1335 or at support@cerberusnetworks.co.uk.            

Monday, October 23, 2017 - 12:14

Emergency Maintenance Work on Broadband Infrastructure - 03:00 AM - 06:00 AM on 24-10-2017

Update 24-10-2017 6:15 AM

The maintenance was carried out successfully and all the sessions are up and running.

If you have any outstanding issues then please contact the Support Team on 0345 257 1335 or at support@cerberusnetworks.co.uk.

Posted 23-10-2017 12:05 PM

We will be performing emergency firmware upgrade on one of our broadband aggregation router at the following time:

Tuesday 24-10-2017 03:00 AM to 06:00 AM

This may result in between 1 and 3 disconnections of the broadband services.  These disconnections will cause users' routers to re-establish their PPP sessions immediately to other equipment. We do not anticipate any such disconnection lasting more than 5 minutes. If you aren't able to access internet post this maintenance, please reboot your DSL router. 

We apologise for any inconvenience caused. If you have any queries, please contact the Support Team on 0345 257 1335 or at support@cerberusnetworks.co.uk.            

Wednesday, October 18, 2017 - 14:43

Emergency Maintenance Work on Broadband Infrastructure - 03:00 AM - 06:00 AM on 19-10-2017

Posted 18-10-2017 02:30 PM

We will be performing emergency firmware upgrade on one of our broadband aggregation router at the following time:

Thursday 19-10-2017 03:00 AM to 06:00 AM

This may result in between 1 and 3 disconnections of the broadband services.  These disconnections will cause users' routers to re-establish their PPP sessions immediately to other equipment. We do not anticipate any such disconnection lasting more than 5 minutes.

We apologise for any inconvenience caused. If you have any queries, please contact the Support Team on 0345 257 1335 or at support@cerberusnetworks.co.uk.

Tuesday, October 17, 2017 - 12:12

Disruption to Broadband Services 17-10-2017 at 10:45Hrs

Update 17-10-2017 02:40 PM
 
Further to our earlier update concerning an unexpected Broadband Aggregation Router reboot at 10:45 Hrs , 17 October 2017. We are happy to report that sessions have now been returned to their normal mode of operation.

Customers are advised to reboot the CPE if there broadband sessions are still down or facing slowness issue.

Our L3 Team will investigate the root cause of the issue, apologies for the inconvenience caused. If you have any queries, please contact the Support Team on 0345 257 1335 or at support@cerberusnetworks.co.uk.

Posted 17-10-2017 10:45 AM

We faced Broadband Services Disruption due to unexpected Broadband Aggregation Router reboot at 10:45Hrs , 17 October 2017. Our Network team is working to re-route the broadband sessions on another aggregation router.
 
Our L3 Team is investigating this issue, apologies for the inconvenience caused. If you have any queries, please contact the Support Team on 0345 257 1335 or at support@cerberusnetworks.co.uk.

Friday, October 6, 2017 - 14:54

Maintenance Work on Broadband Infrastructure - 03:00 AM - 05:00 AM on 08-10-2017

Update 08-10-2017 6:45 AM

The maintenance was carried out successfully and all the sessions are up and running.

If you have any outstanding issues then please contact the Support Team on 0345 257 1335 or at support@cerberusnetworks.co.uk.

Posted 06-10-2017 02:40 PM

We will be performing maintenance on one of our broadband aggregation router at the following time:

Sunday 08-10-2017 03:00 AM to 05:00 AM

This may result in between 1 and 3 disconnections of the broadband services.  These disconnections will cause users' routers to re-establish their PPP sessions immediately to other equipment. We do not anticipate any such disconnection lasting more than 5 minutes.

We apologies for any inconvenience caused. If you have any queries, please contact the Support Team on 0345 257 1335 or at support@cerberusnetworks.co.uk.            

Friday, August 11, 2017 - 10:55

Maintenance Work on Cerberus NetSTATS 04:00 - 10:00 on 12-08-2017

Posted 11-08-2017 010:54 PM

We are performing maintenance work on Cerberus NetSTATS system during the following hours:

Saturday 12/08/17 0400-1000

Access to NetSTATS portal and NetSTATS device notification will not be available during this time.

We apologies for any inconvenience caused. If you have any queries, please contact the Support Team on 0345 257 1335 or at support@cerberusnetworks.co.uk.

Friday, August 11, 2017 - 10:54

Maintenance Work on Cerberus NetSTATS 04:00 - 10:00 on 12-08-2017

Posted 11-08-2017 010:54 PM

We are performing maintenance work on Cerberus NetSTATS system during the following hours:

Saturday 12/08/17 0400-1000

Access to NetSTATS portal and NetSTATS device notification will not be available during this time.

We apologies for any inconvenience caused. If you have any queries, please contact the Support Team on 0345 257 1335 or at support@cerberusnetworks.co.uk.

Friday, July 7, 2017 - 13:28

Disruption to Internet Connectivity services 07/07/17 AM

We recently experienced some disruption to our Internet connectivity services due to a partial outage at an upstream provider. The Disruption was experienced between 09:30 AM and 11:30 AM and affected broadband and Ethernet-based connectivity services.

We apologise for the inconvenience caused. If you are experiencing any outstanding issues, please contact our Support Team at support@cerberusnetworks.co.uk or 03452571335.

Tuesday, June 13, 2017 - 19:01

Emergency Maintenance Work on Hosted Firewall Services - 03:00 AM - 05:00 AM on 14-06-2017

Update 14-06-2017 05:50 AM

The maintenance was carried out successfully and all the services are up and running.

Posted 13-06-2017 07:00 PM

We will be performing emergency firmware upgrade on our hosted firewall at the following time:

Wednesday 14-06-2017 03:00 AM to 05:00 AM

This may result 10-15 minutes intermittent outage of the IP VPN, MyCloud CONNECT, MyCloud Hosted Security services users. Those users' Internet and Intra-site connectivity may impacted during maintenance.  

We apologize for any inconvenience caused. If you have any queries, please contact the Support Team on 0345 257 1335 or at support@cerberusnetworks.co.uk.

Pages

Request a call back >>

You can send us any enquiries via this form, request a call back or contact us on 0345 257 1333.
1000 characters left