Posted 23/10/2026 10:08

This incident has now been resolved and services have been restored. NetCONNECT has been updated and secured and is now back online.

Posted 22/10/2026 12:19

We have evaluated the necessary work to secure NetCONNECT and anticipate completion by 09:00 tomorrow morning, at the start of business.

Further updates will be provided in due course.

Posted 22/10/2026 11:08

In response to the two critical vulnerabilities identified in PHP,

Critical security issue affecting PHP | National Cyber Security Centre

we have suspended access to the NetCONNECT portal to perform necessary updates and maintenance.
We are currently assessing the required scope of work to secure the server and will update this notice as soon as further information becomes available.

We apologise for any inconvenience caused while we resolve this issue.

If you have any queries, please contact the Support Team on 0345 257 1335 or email support@cerberusnetworks.co.uk.

Posted 03/10/2026 11:55

This planned maintenance has now been completed.

Posted 02/10/2026 22:34

We will be performing upgrades to our internal CRM and management systems during the following maintenance window:

Saturday 03/10/2026 08:00 AM - 03/10/2026 12:00 PM

During this period, the NetCONNECT portal and app will be unavailable. Additionally, our Support Team will have limited access to certain diagnostic tools and support data. We will also be unable to process incoming emails to raise new cases or update existing ones. If you require technical support, please contact the Support Team on 0345 257 1335.

If you have any queries, please contact the Support Team on 0345 257 1335 or email support@cerberusnetworks.co.uk.

Posted 01/09/26 08:25

The fault on the fibre path has been fixed and services are restored. Apologies for the disruption to your service.

Posted 01/09/26 08:25

The fault on the fibre path has been identified and a cabling team is en route to fix it.

Posted 01/09/26 7:40

Due to delays at the supplier, we are still waiting for the faulty fibre to be repaired. All authorisations have now been received. Engineers are en route and repair should be in progress imminently.

Posted 01/09/26 00:45

After swapping out the equipment, we have determined that the fault is with an incoming fibre cable at the data centre. We are raising this with their 24/7 team to get the fault resolved urgently.

Posted 31/08/2026 23:00

An engineer is on their way to site to swap out some suspected faulty equipment.

Posted 31/08/2026 21:00

We are currently experiencing disruption to some Ethernet Leased Line services due to a port outage at our data centre.

Our Level 3 Networks Team is actively working to resolve the issue and restore services as quickly as possible.

We apologise for any inconvenience this may cause. If you have any queries, please contact the Support Team on 0345 257 1335 or email us at support@cerberusnetworks.co.uk.

Update 13-03-2026

We have identified that some additional systems were affected by this outage which include

- MyCloud Computing Enterprise

- MyCloud Voice Business

We are currently working to restore these services. 

Update 13-03-2026

Power and network connectivity is restored and we are bringing up systems now. If you have outstanding problems, please contact the Support Team on 0345 257 1335 or e-mail at support@cerberusnetworks.co.uk.

Posted 13-03-2026 06:15

Power outage at Greenford site

Due to an extended power outage at our Greenford site, access to some services is being disrupted. This includes

- MyCloud Computing Business

- MyCloud PBX

We will be performing a FortiOS upgrade on our 90G core Firewalls to address a critical vulnerability. The date and time of this maintenance are as follows: Saturday 28/02/2026 04:00 AM to 06:00 AM
We do not expect any loss of service during this upgrade, as the HA feature is configured with a standby Firewall. However, the following services may be intermittently affected for a small number of clients:

• Hosted Security
• IP VPN
• Hosted Firewall Services
• MyCloud Voice Business
• MyCloud Voice One
• SMTP3
• NetSTATS
• Cerberus Website
• RDNS
• MyCloud Hosted Services

If you experience any issues accessing these services, please contact the support team.
We apologise for any inconvenience caused. For any queries, please contact the Support Team on 0345 257 1335 or email support@cerberusnetworks.co.uk.

After some planned updates to the NetCONNECT portal, we are seeing some issues with performance and correct display of data. The changes are being rolled back and will be rescheduled for another time after additional testing.

Normal service should be resumed by 10:00 AM today, 04/02/2026.