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Service Status

Notice of service-affecting maintenance and outages

This page contains information about outages and planned maintenance to Cerberus systems.

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http://www.cerberusnetworks.co.uk/service-status.xml

Thursday, January 16, 2020 - 14:15

Maintenance Work on Network Infrastructure

Posted 16-01-2020 14:30:00

We will be performing a network upgrade on our core network infrastructure in order to provide enhanced performance. The date and time is as follows:

Wednesday 22-01-2020 03:00 AM to 04:00 AM

This may result intermittent disconnection for 2 minutes maximum during a period of hour affecting the services listed below:

Impacted services:

  • MyCloud PBX Only

If you are not able to access MyCloud PBX service post this maintenance, please contact the support team.

We apologise for any inconvenience caused. If you have any queries, please contact the Support Team on 0345 257 1335 or email at support@cerberusnetworks.co.uk.

Thursday, December 19, 2019 - 13:34

Maintenance Work on MyCloud Computing Business and MyCloud PBX Infrastructure - 03:00 AM - 10:00 AM on 31/12/2019

Update 31-12-2019 08:56 AM

The maintenance was carried out successfully and there were no disruptions to MyCloud Computing services.

If you observe issues then please contact the Support Team on 0345 257 1335 or at support@cerberusnetworks.co.uk.


We will be performing routine maintenance work on our MyCloud Computing Business and MyCloud PBX Infrastructure at the following time:
 
Tuesday 31-12-2019 03:00 AM to 10:00 AM
 
We are not anticipating any disruption to MyCloud Computing business services or MyCloud PBX services.
 
If you have any queries, please contact the Support Team on 0345 257 1335 or at support@cerberusnetworks.co.uk.

Thursday, December 19, 2019 - 13:33

Maintenance Work on MyCloud Computing Internet Gateways - 03:00 AM - 08:00 AM on 30/12/2019

Update 30-12-2019 07:49 AM

The maintenance was carried out successfully and all the VMs & VPN sessions are running fine.

If you have any outstanding issues then please contact the Support Team on 0345 257 1335 or at support@cerberusnetworks.co.uk.


We will be performing routine maintenance work on our MyCloud Computing Internet gateways Infrastructure at the following time:
 
Monday 30-12-2019 03:00 AM to 8:00 AM
 
This may result in between 1 or 2 disconnections of hosted VMs and VPN utilising MyCloud Computing gateway services while it fail over to another cluster node. We do not anticipate any such disconnection lasting more than 30 seconds.
 
If you have any queries, please contact the Support Team on 0345 257 1335 or at support@cerberusnetworks.co.uk.

Friday, December 27, 2019 - 13:53

Emergency Maintenance Work on Broadband Infrastructure - 03:00 AM - 05:00 AM on 31/12/2019

Posted 27-12-2019 13:52:21

We will be performing firmware upgrade on one of our broadband aggregation router as emergency maintenance work due to critical vulnerability at the following time:

Tuesday 31-12-2019 03:00 AM to 05:00 AM

This may result in between 1 and 3 disconnections of the broadband services. These disconnection's will cause users' routers to re-establish their PPP sessions immediately to other equipment. We do not anticipate any such disconnection lasting more than 5 minutes.

We apologise for any inconvenience caused. If you have any queries, please contact the Support Team on 0345 257 1335 or at support@cerberusnetworks.co.uk.

Friday, December 27, 2019 - 13:50

Emergency Maintenance Work on Broadband Infrastructure - 03:00 AM - 05:00 AM on 28/12/2019

Posted 27-12-2019 13:47:07

We will be performing firmware upgrade on one of our broadband aggregation router as emergency maintenance work due to critical vulnerability at the following time:

Saturday 28-12-2019 03:00 AM to 05:00 AM

This may result in between 1 and 3 disconnections of the broadband services. These disconnection's will cause users' routers to re-establish their PPP sessions immediately to other equipment. We do not anticipate any such disconnection lasting more than 5 minutes.

We apologise for any inconvenience caused. If you have any queries, please contact the Support Team on 0345 257 1335 or at support@cerberusnetworks.co.uk.

Thursday, December 19, 2019 - 13:33

Maintenance Work on MyCloud Computing Enterprise Infrastructure - 03:00 AM - 10:00 AM on 22/12/2019

Update 22-12-2019 10:47 AM

The maintenance was carried out successfully and there were no disruptions to MyCloud Computing services.

If you observe issues then please contact the Support Team on 0345 257 1335 or at support@cerberusnetworks.co.uk.


We will be performing routine maintenance work on our MyCloud Computing Enterprise Infrastructure at the following time:
 
Sunday 22-12-2019 03:00 AM to 10:00 AM
 
We are not anticipating any disruption to MyCloud Computing Enterprise services.
 
If you have any queries, please contact the Support Team on 0345 257 1335 or at support@cerberusnetworks.co.uk.

Wednesday, December 4, 2019 - 16:36

Disruption to MyCloud PBX Services - 16:00:00 on 04/12/2019

Update 04-12-2019 16:27

We would like to update you that the issue with MyCloud Computing Internet Gateway is fixed. We are not anticipating any further disconnection and all the services are running normally. This would be final update.

If you have any outstanding issues then please contact the Support Team on 0345 257 1335 or at support@cerberusnetworks.co.uk

Update 04-12-2019 16:14:13

Issue is identified and isolated by L3 Team, Service are back to normal now. L3 team is working for permanent fix.

If you have any outstanding issues then please contact the Support Team on 0345 257 1335 or at support@cerberusnetworks.co.uk

Posted 04-12-2019 16:04:51

We are recently experiencing disruption to our MyCloud PBX Services in core infrastructure.Our L3 team is working on this top priority right now. We will keep you posted with further update.

Affected Service : MyCloud PBX

Apologies for the inconvenience caused. If you have any queries, please contact the Support Team on 0345 257 1335 or email at support@cerberusnetworks.co.uk.

Wednesday, December 4, 2019 - 16:16

Disruption to MyCloud PBX Services - 16:00:00 on 04/12/2019

Update 04-12-2019 16:14:13

Issue is identified and isolated by L3 Team, Service are back to normal now. L3 team is working for permanent fix.

If you have any outstanding issues then please contact the Support Team on 0345 257 1335 or at support@cerberusnetworks.co.uk

Posted 04-12-2019 16:04:51

We are recently experiencing disruption to our MyCloud PBX Services in core infrastructure.Our L3 team is working on this top priority right now. We will keep you posted with further update.

Affected Service : MyCloud PBX

Apologies for the inconvenience caused. If you have any queries, please contact the Support Team on 0345 257 1335 or email at support@cerberusnetworks.co.uk.

Wednesday, December 4, 2019 - 16:10

Disruption to MyCloud PBX Services - 16:00:00 on 04/12/2019

Posted 04-12-2019 16:04:51

We are recently experiencing disruption to our MyCloud PBX Services in core infrastructure.Our L3 team is working on this top priority right now. We will keep you posted with further update.

Affected Service : MyCloud PBX

Apologies for the inconvenience caused. If you have any queries, please contact the Support Team on 0345 257 1335 or email at support@cerberusnetworks.co.uk.

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