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Service Status

Notice of service-affecting maintenance and outages

This page contains information about outages and planned maintenance to Cerberus systems.

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Friday, December 7, 2018 - 04:03

Maintenance Work on Broadband Infrastructure - 02:00 AM - 05:00 AM on 07/12/2018

Update 07-12-2018 04:03:21

The maintenance was carried out successfully and all the sessions are up and running.

If you have any outstanding issues then please contact the Support Team on 0345 257 1335 or at support@cerberusnetworks.co.uk.

Posted 30-11-2018 14:38:30

We will be performing maintenance on one of our broadband aggregation router as routine maintenance work at the following time:

Friday 07-12-2018 02:00 AM to 05:00 AM

This may result in between 1 and 3 disconnections of the broadband services. These disconnection's will cause users' routers to re-establish their PPP sessions immediately to other equipment. We do not anticipate any such disconnection lasting more than 5 minutes.

We apologise for any inconvenience caused. If you have any queries, please contact the Support Team on 0345 257 1335 or email at support@cerberusnetworks.co.uk.

Tuesday, December 4, 2018 - 14:06

Maintenance Work on MyCloud Computing Business and MyCloud PBX Infrastructure - 05:00 AM - 06:00 AM on 05/12/2018

Update 05-12-2018 05:26 AM

The maintenance was carried out successfully and there were no disruptions to MyCloud Computing or MyCloud PBX services.

If you observe issues then please contact the Support Team on 0345 257 1335 or at support@cerberusnetworks.co.uk.


Posted 04-12-2018  02:06 PM

We will be performing routine maintenance work on our MyCloud Computing Business and MyCloud PBX Infrastructure at the following time:

Wednesday 05-12-2018 05:00 AM to 06:00 AM

We are not anticipating any disruption to MyCloud Computing business services or MyCloud PBX services.

If you have any queries, please contact the Support Team on 0345 257 1335 or at support@cerberusnetworks.co.uk.

Saturday, December 1, 2018 - 03:50

Disruption to MyCloud Computing Enterprise Infrastructure 01-12-2018 at 03:30

We recently experienced disruption to our MyCloud Computing Enterprise Services partially due to one of cluster node issue. The Disruption was experienced between 03:25 and 03:35 AM and affected MyCloud Computing services causing few hosted VMs to reboot.
 
We have identified and fixed the issue with cluster node and all the VMs are working fine. We have kept the situation under observation.
 
We apologise for any inconvenience caused. If you have any queries, please contact the Support Team on 0345 257 1335 or at support@cerberusnetworks.co.uk.

Friday, November 30, 2018 - 14:41

Maintenance Work on Broadband Infrastructure - 02:00 AM - 05:00 AM on 07/12/2018

Posted 30-11-2018 14:38:30

We will be performing maintenance on one of our broadband aggregation router as routine maintenance work at the following time:

Friday 07-12-2018 02:00 AM to 05:00 AM

This may result in between 1 and 3 disconnections of the broadband services. These disconnections will cause users routers to re-establish their PPP sessions immediately to other equipment. We do not anticipate any such disconnection lasting more than 5 minutes.

We apologise for any inconvenience caused. If you have any queries, please contact the Support Team on 0345 257 1335 or email at support@cerberusnetworks.co.uk.

Friday, November 30, 2018 - 08:46

Maintenance Work on Broadband Infrastructure - 30/11/2018 - 02:00 AM to 05:00 AM

Update 30-11-2018 08:45:57

The maintenance was carried out successfully and all the sessions are up and running.

If you have any outstanding issues then please contact the Support Team on 0345 257 1335 or at support@cerberusnetworks.co.uk.

Posted 23-11-2018 13:21:38

We will be performing minor patch upgrade on one of our broadband aggregation router as routine maintenance work at the following time:

Friday 30-11-2018 02:00 AM to 05:00 AM

This may result in between 1 and 3 disconnections of the broadband services. These disconnections will cause users routers to re-establish their PPP sessions immediately to other equipment. We do not anticipate any such disconnection lasting more than 5 minutes.

We apologise for any inconvenience caused. If you have any queries, please contact the Support Team on 0345 257 1335 or email at support@cerberusnetworks.co.uk.

Friday, November 23, 2018 - 13:26

Maintenance Work on Broadband Infrastructure - 30/11/2018 - 02:00 AM to 05:00 AM

Posted 23-11-2018 13:21:38

We will be performing minor patch upgrade on one of our broadband aggregation router as routine maintenance work at the following time:

Friday 30-11-2018 02:00 AM to 05:00 AM

This may result in between 1 and 3 disconnections of the broadband services. These disconnections will cause users routers to re-establish their PPP sessions immediately to other equipment. We do not anticipate any such disconnection lasting more than 5 minutes.

We apologise for any inconvenience caused. If you have any queries, please contact the Support Team on 0345 257 1335 or email at support@cerberusnetworks.co.uk.

Saturday, November 17, 2018 - 12:51

Routine Maintenance Work on Network Infrastructure - 24/11/2018 - 02:00 AM to 07:00 AM

Posted 17-11-2018 12:47:47

We will be performing firmware upgrade on one of our Network device for enhancement and vulnerability fix at the following time:

Saturday 24-11-2018 02:00 AM to 07:00 AM

This may result intermittent disconnections multiple times for 15-25 minutes during maintenance window of following services.

Impacted services:

  • Ethernet Leasedline services
  • Broadband Services (ADSL/ADSL2+/FTTC/FTTP/FTTPoD)
  • MyCloud CONNECT
  • Hosted Security
  • IP VPN
  • Hosted Firewall Services
  • MyCloud Computing
  • SMTP3
  • NetSTATS
  • Cerberus Website
  • RDNS
  • MyCloud PBX
  • MyCloud hosted Services
If you are not able to access any of affected services post this maintenance, please contact the support team.

We apologise for any inconvenience caused. If you have any queries, please contact the Support Team on 0345 257 1335 or email at support@cerberusnetworks.co.uk.

Monday, November 5, 2018 - 15:04

Routine Maintenance Work on Network Infrastructure - 17/11/2018 - 03:00 AM to 07:00 AM

Updated 17-11-2018 12:30 PM

The maintenance was carried out successfully and completed within maintenance window. All services are working fine.

If you observe issues then please contact the Support Team on 0345 257 1335 or email at support@cerberusnetworks.co.uk.

Posted 05-11-2018 14:58:28

We will be performing firmware upgrade on one of our Network device for enhancement and vulnerability fix at the following time:

Saturday 17-11-2018 03:00 AM to 07:00 AM

This may result intermittent disconnections multiple times for 15-25 minutes during maintenance window of following services.

Impacted services:

 

  • Ethernet Leasedline services
  • Broadband Services (ADSL/ADSL2+/FTTC/FTTP/FTTPoD)
  • MyCloud CONNECT
  • Hosted Security
  • IP VPN
  • Hosted Firewall Services
  • MyCloud Computing
  • SMTP3
  • NetSTATS
  • Cerberus Website
  • RDNS
  • MyCloud PBX
  • MyCloud hosted Services
If you are not able to access any of affected services post this maintenance, please contact the support team.

We apologise for any inconvenience caused. If you have any queries, please contact the Support Team on 0345 257 1335 or email at support@cerberusnetworks.co.uk.

Friday, October 26, 2018 - 14:43

Maintenance for leased line services - 27/10/2018 - 02:00 AM - 09:00 AM

Posted 26-10-2018 14:13:20

Our supplier would be performing maintenance for leased line services. Customers with affected services have already been contacted directly.

Maintenance details are as below:

Service Type: Leased line Ethernet services only
Time & Date : Saturday 27-10-2018 02:00 AM to 09:00 AM
Impact : Connectivity will flap once or more than once during the maintenance window.

We apologise for any inconvenience caused. If you have any queries, please contact the Support Team on 0345 257 1335 or at support@cerberusnetworks.co.uk.

Wednesday, September 26, 2018 - 11:53

Disruption to Broadband Services 26-09-2018

Update  26-09-2018 01:16 PM

We received an update from supplier that issue is fixed, Please reboot your DSL router if you are still experiencing an issue. If your session didn't bring up after reboot, please contact our support number 0345 257 1335 or email us at support@cerberusnetworks.co.uk.
 
This is final update.

Update 26-09-2018 11:55
 
We are notified by our supplier that the small number of customers in the areas shown below, may experience a loss of telephone and/or broadband services by a variety of reasons. We hope to have service restored as quickly as possible.
 
Tempo - 02890 (esimated clear date 01/10/2018
Newbridge - 01480, 01954 (esimated clear date 01/10/2018)
St Neots - 01480, 01954 (esimated clear date 01/10/2018)
Clay Cross - 01246 (esimated clear date 01/10/2018)
Walworth - 0203 (esimated clear date 28/09/2018)
Thrybergh - 01709 (esimated clear date 28/09/2018)
Newtownards - 02842, 02890,02891, 02897 (esimated clear date 28/09/2018)
Keady - 0283 (esimated clear date 28/09/2018)
Reepham - 01603 (esimated clear date 28/09/2018)
Reepham - 01603 (esimated clear date 28/09/2018)
Staverton - 01803 (esimated clear date 28/09/2018)
Whitfield - 01434 (esimated clear date 28/09/2018)
Ashington - 01670 (esimated clear date 28/09/2018)
Hoyland - 01226 (estimated clear date 28/09/2018)
Dundrum - 028 (estimated clear date 28/09/2018)
Carrickmore - 02880 (estimated clear date 27/09/2018)
Joppa - 01292 (estimated clear date 27/09/2018)
Aughafatten - 02825 (estimated clear date 27/09/2018)
Grange Over Sands - 01539 (estimated clear date 27/09/2018)
Moy - 02887 (estimated clear date 27/09/2018)
Galashiels - 01896 (estimated clear date 27/09/2018)
Narborough - 01162, 01163, 01455, 01592, 01706 (estimated clear date 27/09/2018)
Chittlehamholt - 01769 (estimated clear date 27/09/2018)
Penmaenmawr - 01492 (estimated clear date 27/09/2018)
Sudbury - 012835, 01787 (estimated clear date 27/09/2018)
Chester-le-Street - 01913 (estimated clear date 27/09/2018)
Narborough - 01162,01163,01164,01760 (estimated clear date 27/09/2018)


We are currently experiencing disruption to our Broadband Services and due to this many broadband connections are down. Our Network team is working on the issue and raised it with supplier as we are suspecting issue is at supplier end.

We shall update you further as soon as we have any further update from supplier.
 
We apologies for the inconvenience caused. If you have any queries, please contact the Support Team on 0345 257 1335 or at support@cerberusnetworks.co.uk.

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