Cerberus Networks

Tue, 15-07-2025 - 16:01 PM

Emergency Maintenance Work on Network Infrastructure - 16/07/2025 - 04:00 AM - 05:30 AM

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We will be performing a network upgrade on our core network infrastructure in order to provide enhanced performance. The date and time is as follows:

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This may result in several brief disconnections affecting internet connectivity of Wholesale lines during the above maintenance window.

You may experience 1 to 3 disconnections of your broadband. These disconnections will cause users' routers to re-log in via PPP immediately on other equipment. We do not expect any disconnection to last more than 10 minutes.

If you are not able to access any of the affected services post this maintenance, please contact the support team.

We apologise for any inconvenience caused. If you have any queries, please contact the Support Team on 0345 257 1335 or email at support@cerberusnetworks.co.uk.

Tue, 08-04-2025 - 15:29 PM

Power Outage - Greenford Office and Server Centre - 08-04-2025 15:00

We have a major power outage at Greenford datacenter and some services may be affected, this may include MyCloud PBX services. We understand the impact this may have on your operations and sincerely apologize for any inconvenience caused. The engineers are on their way to work on the fault and we will restore the services as soon as possible.

Thu, 06-02-2025 - 11:13 AM

Emergency Maintenance Work on Network Infrastructure - 07/02/2025 - 03:30 AM - 05:00 AM

Posted 06-02-2025 11:00 AM

We will be performing a network upgrade on our core network infrastructure in order to provide enhanced performance. The date and time is as follows:

Friday 07-02-2025 03:30 AM to 05:00 AM

This may result in several brief disconnections affecting internet connectivity of Wholesale lines during the above maintenance window.

You may experience 1 to 3 disconnections of your broadband. These disconnections will cause users' routers to re-log in via PPP immediately on other equipment. We do not expect any disconnection to last more than 10 minutes.

If you are not able to access any of the affected services post this maintenance, please contact the support team.

We apologise for any inconvenience caused. If you have any queries, please contact the Support Team on 0345 257 1335 or email at support@cerberusnetworks.co.uk.

Mon, 20-01-2025 - 11:25 AM

Emergency Maintenance Work on Network Infrastructure - 25/01/2025 - 03:00 AM - 04:00 AM

Posted 20-01-2025 12:30 PM

We will be performing a network upgrade on our core network infrastructure in order to provide enhanced performance. The date and time is as follows:

Saturday 25-01-2025 03:00 AM to 04:00 AM

This may result in several brief disconnections affecting internet connectivity of Wholesale lines during the above maintenance window.

You may experience 1 to 3 disconnections of your broadband. These disconnections will cause users' routers to re-log in via PPP immediately on other equipment. We do not expect any disconnection to last more than 10 minutes.

If you are not able to access any of the affected services post this maintenance, please contact the support team.

We apologise for any inconvenience caused. If you have any queries, please contact the Support Team on 0345 257 1335 or email at support@cerberusnetworks.co.uk.

Fri, 17-01-2025 - 16:23 PM

Emergency Maintenance Work on Network Infrastructure - 18/01/2025 - 03:00 AM - 04:00 AM

We will be performing a network upgrade on our core network infrastructure in order to provide enhanced performance. The date and time is as follows:

Saturday 18-01-2025 03:00 AM to 04:00 AM

This may result in several brief disconnections affecting internet connectivity of Wholesale lines during the above maintenance window.

We are not anticipating any disruption to existing PPP sessions but new PPP sessions will not be able to authenticate during this period so some connections might experience a short period of downtime. If you are not able to access any of the affected services post this maintenance, please contact the support team.

We apologise for any inconvenience caused. If you have any queries, please contact the Support Team on 0345 257 1335 or email at support@cerberusnetworks.co.uk.

Thu, 03-10-2024 - 11:58 AM

Unplanned outage on NetCONNECT

We are currently experiencing problems with our online ordering both via our website and NetCONNECT portals. Our engineers are working on the problem and will resolve as soon as possible.

Please accept our apologies for any inconvenience caused. If you have any queries, please contact the Support Team on 0345 257 1335 or email at support@cerberusnetworks.co.uk

Tue, 01-10-2024 - 16:05 PM

Emergency Maintenance Work on Network Infrastructure - 02/10/2024 - 04:00 AM - 05:00 AM

Posted 01-10-2024 04:00 PM

We will be performing emergency maintenance of the gateway border router belong to THN-DC in order to provide enhanced performance. The date and time is as follows:

Wednesday 02-10-2024 04:00 AM to 05:00 AM

This may result intermittent dis-connections during a period of 3-4 minutes (couple of times) affecting the services listed below:

Impacted services:

• Internet connectivity of Wholesale lines & Lease lines
• MyCloud hosted Services
• MyCloud CONNECT
• Hosted Security
• IP VPN
• Hosted Firewall Services
• MyCloud Computing
• SMTP3
• NetSTATS
• Cerberus Website
• RDNS
• MyCloud PBX

If you are not able to access any of the affected services post this maintenance, please contact the support team.

We apologise for any inconvenience caused. If you have any queries, please contact the Support Team on 0345 257 1335 or email at support@cerberusnetworks.co.uk.

Thu, 26-09-2024 - 15:49 PM

Maintenance Work on Network Infrastructure - 28/09/2024 - 03:30 AM - 05:30 AM

Posted 26-09-2024 03:00 PM

We will be performing a network upgrade on our core network infrastructure in order to provide enhanced performance. The date and time is as follows:

Saturday 28-09-2024 03:30 AM to 05:30 AM

This may result intermittent dis-connections during a period of 3-4 minutes (couple of times) affecting the services listed below:

Impacted services:

• Internet connectivity of Wholesale lines & Lease lines
• MyCloud hosted Services
• MyCloud CONNECT
• Hosted Security
• IP VPN
• Hosted Firewall Services
• MyCloud Computing
• SMTP3
• NetSTATS
• Cerberus Website
• RDNS
• MyCloud PBX

If you are not able to access any of the affected services post this maintenance, please contact the support team.

We apologise for any inconvenience caused. If you have any queries, please contact the Support Team on 0345 257 1335 or email at support@cerberusnetworks.co.uk.

Sat, 21-09-2024 - 10:22 AM

Reduced Network Service

Update 21-09-2024 10:20:38

We have identified the issue by applying permanent fix. The gateway router is live now.

We apologise for any inconvenience caused. If you have any queries, please contact the Support Team on 0345 257 1335 or email at support@cerberusnetworks.co.uk.

Posted 21-09-2024 06:36:31

We had planned maintenance for one of our gateway router firmware upgrade and it gets failed during maintenance activity. Our network team is working on it. All services are re-routed on another gateway router and we are not anticipating any longer downtime for any services.

We apologise for the inconvenience. Further updates will follow as they become available.

If you have any queries, please contact the Support Team on 0345 257 1335 or at support@cerberusnetworks.co.uk.

Sat, 21-09-2024 - 06:47 AM

Reduced Network Service

Posted 21-09-2024 06:36:31

We had planned maintenance for one of our gateway router firmware upgrade and it gets failed during maintenance activity. Our network team is working on it for fix. All services are re routed on another gateway router and we are not anticipating any longer downtime for any services.

We apologise for the inconvenience. Further updates will follow as they become available.

If you have any queries, please contact the Support Team on 0345 257 1335 or at support@cerberusnetworks.co.uk.