Posted 01-10-2024 04:00 PM
We will be performing emergency maintenance of the gateway border router belong to THN-DC in order to provide enhanced performance. The date and time is as follows:
Wednesday 02-10-2024 04:00 AM to 05:00 AM
This may result intermittent dis-connections during a period of 3-4 minutes (couple of times) affecting the services listed below:
Impacted services:
- Internet connectivity of Wholesale lines & Lease lines
- MyCloud hosted Services
- MyCloud CONNECT
- Hosted Security
- IP VPN
- Hosted Firewall Services
- MyCloud Computing
- SMTP3
- NetSTATS
- Cerberus Website
- RDNS
- MyCloud PBX
If you are not able to access any of the affected services post this maintenance, please contact the support team.
We apologise for any inconvenience caused. If you have any queries, please contact the Support Team on 0345 257 1335 or email at support@cerberusnetworks.co.uk.