This page contains information about outages and planned maintenance to Cerberus systems.

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Tue, 26-12-2023 - 21:15 PM

Power Outage - Greenford Office and Server Centre - 26-12-2023 - 19:10

Update 27-12-2023 13:59

SSE engineers are still working on the issue but due to the nature of the fault, they pushed the ETR to 20:00.

 

Update 27-12-2023 12:25

Due to the fire, SSE were told by the fire bridge they couldn't access the building for a while. However, repairs are ongoing now. We do not have an timeframe yet but we will continue to monitor the situation and post updates here.

 

Update 27-12-2023 10:10
 
SSE engineers are still working to get the power restored and aiming to restore the power by midday.
 
We have started all the critical customer servers / services from the alternate power source and servers are working steadily. If you are still observing any issues with your hosted servers / services, please contact the Support Team on 0345 257 1335 or at support@cerberusnetworks.co.uk.

 

Update 27-12-2023 08:00

SSE engineers are en route and should arrive by 0900. They should have power restored by 1200.

 

Update 27-12-2023 07:15
 
SSE are currently arranging their team for the site visit to get the power issue fixed. When we get an ETA we will post the update here.

 

Update 26-12-2023 21:20 

SSE are not currently able to restore power due to access being limited by LFB. They expect to get access by 07:00 tomorrow when they will be able to restore power. 

 

There has been a major power outage in the Greenford area due to fire incident affecting our office and server hosting centre.

The outage has affected the following customer systems

MyCloud Computing Business Edition services
MyCloud PBX services
MyCloud Colocation to the list please

We apologise for the disruption to your services. We are working urgently with the power provider to restore power in the area as soon as possible If you have any queries, please contact the Support Team email at support@cerberusnetworks.co.uk.

We will post updates as soon as we have them.

Fri, 08-09-2023 - 09:58 AM

Maintenance Work on Network Infrastructure 06:00 AM - 06:30 AM on 09/09/2023

We will be performing routine maintenance work on our core network infrastructure at the following date and time:

Saturday 09-09-2023 06:00 AM to 06:30 AM

We are not anticipating any disruption to existing PPP sessions but new PPP sessions will not be able to authenticate during this period so some connections might experience a short period of downtime.

We apologise for any inconvenience caused. If you have any queries, please contact the Support Team on 0345 257 1335 or email at support@cerberusnetworks.co.uk

Thu, 20-07-2023 - 08:37 AM

Maintenance Work on Network Infrastructure - 24/07/2023 - 06:30 PM - 08:30 PM

Posted 20-07-2023 08:27:15

We will be performing a network upgrade on our core network infrastructure in order to provide enhanced performance. The date and time is as follows:

Monday 24-07-2023 06:30 PM to 08:30 PM

This may result intermittent dis-connections for few clients during a period of 2-3 minutes affecting the services listed below:

Impacted services:

  • Lease-line services belong to Hosted Firewall
  • MyCloud hosted Services
  • MyCloud CONNECT
  • Hosted Security
  • IP VPN
  • Hosted Firewall Services
  • MyCloud Computing
  • SMTP3
  • NetSTATS
  • RDNS
If you are not able to access any of the affected services post this maintenance, please contact the support team.

We apologise for any inconvenience caused. If you have any queries, please contact the Support Team on 0345 257 1335 or email at support@cerberusnetworks.co.uk.

Wed, 14-06-2023 - 15:35 PM

Maintenance Work on Network Infrastructure - 17/06/2023 - 04:30 AM - 07:30 AM

Posted 14-06-2023 15:30:00

We will be performing a network upgrade on our core network infrastructure in order to provide enhanced performance. The date and time is as follows:

Saturday 17-06-2023 04:30 AM to 07:30 AM

This may result intermittent dis-connections during a period of 2-3 minutes affecting the services listed below:

Impacted services:

  • Lease-line services belong to Hosted Firewall
  • MyCloud hosted Services
  • MyCloud CONNECT
  • Hosted Security
  • IP VPN
  • Hosted Firewall Services
  • MyCloud Computing
  • SMTP3
  • NetSTATS
  • Cerberus Website
  • RDNS
  • MyCloud PBX
If you are not able to access any of the affected services post this maintenance, please contact the support team.

We apologise for any inconvenience caused. If you have any queries, please contact the Support Team on 0345 257 1335 or email at support@cerberusnetworks.co.uk.

Mon, 20-03-2023 - 18:34 PM

Disruption to inbound and outbound calls to/from Cerberus - 18:31:11 - 19:31:11 on 21/03/2023

Posted 20-03-2023 18:31:11

We are recently experiencing disruption to our MyCloud Computing Skype for business Services.Our L3 system team is working on this top priority right now. We will keep you posted with further update.

Apologies for the inconvenience caused. If you have any queries, please contact the Support Team on 0345 257 1335 or email at support@cerberusnetworks.co.uk.