Posted 01/09/26 08:25

The fault on the fibre path has been fixed and services are restored. Apologies for the disruption to your service.

Posted 01/09/26 08:25

The fault on the fibre path has been identified and a cabling team is en route to fix it.

Posted 01/09/26 7:40

Due to delays at the supplier, we are still waiting for the faulty fibre to be repaired. All authorisations have now been received. Engineers are en route and repair should be in progress imminently.

Posted 01/09/26 00:45

After swapping out the equipment, we have determined that the fault is with an incoming fibre cable at the data centre. We are raising this with their 24/7 team to get the fault resolved urgently.

Posted 31/08/2026 23:00

An engineer is on their way to site to swap out some suspected faulty equipment.

Posted 31/08/2026 21:00

We are currently experiencing disruption to some Ethernet Leased Line services due to a port outage at our data centre.

Our Level 3 Networks Team is actively working to resolve the issue and restore services as quickly as possible.

We apologise for any inconvenience this may cause. If you have any queries, please contact the Support Team on 0345 257 1335 or email us at support@cerberusnetworks.co.uk.