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Service Status

Notice of service-affecting maintenance and outages

This page contains information about outages and planned maintenance to Cerberus systems.

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Thursday, February 7, 2019 - 04:22

Maintenance Work on Broadband Infrastructure - 02:00 AM - 04:00 AM on 07/02/2019

Update 07-02-2019 04:20:56

We have successfully completed maintenance activity. there was no major outage during activity. all sessions are up and working normal.

If you have any queries, please contact the Support Team on 0345 257 1335 or email at support@cerberusnetworks.co.uk.

Posted 04-02-2019 12:40:07

We will be performing network module upgrade on one of our broadband aggregation router as routine maintenance work at the following time:

Thursday 07-02-2019 02:00 AM to 04:00 AM

This may result in between 1 and 3 disconnections of the broadband services. These disconnection's will cause users' routers to re-establish their PPP sessions immediately to other equipment. We do not anticipate any such disconnection lasting more than 5 minutes.

We apologise for any inconvenience caused. If you have any queries, please contact the Support Team on 0345 257 1335 or at support@cerberusnetworks.co.uk.

Wednesday, February 6, 2019 - 05:23

Maintenance Work on Broadband Infrastructure - 02:00 AM - 04:00 AM on 06/02/2019

Update 06-02-2019 05:21:13

We have successfully completed maintenance activity. there was no major outage during activity. all sessions are up and working fine

If you have any queries, please contact the Support Team on 0345 257 1335 or email at support@cerberusnetworks.co.uk.

Posted 04-02-2019 12:35:25

We will be performing network module upgrade on one of our broadband aggregation router as routine maintenance work at the following time:

Wednesday 06-02-2019 02:00 AM to 04:00 AM

This may result in between 1 and 3 disconnections of the broadband services. These disconnection's will cause users' routers to re-establish their PPP sessions immediately to other equipment. We do not anticipate any such disconnection lasting more than 5 minutes.

We apologise for any inconvenience caused. If you have any queries, please contact the Support Team on 0345 257 1335 or at support@cerberusnetworks.co.uk.

Sunday, February 3, 2019 - 09:08

Routine Maintenance Work on Network Infrastructure

Update 03-02-2019 09:06:05

We have completed maintenance activity successfully and all services are working fine .

If you have any queries or issue, please contact the Support Team on 0345 257 1335 or email at support@cerberusnetworks.co.uk.

Posted 29-01-2019 14:44:03

We will be performing a firewall hardware upgrade on our core network infrastructure in order to provide enhanced performance. The date and time is as follows:

Sunday 03-02-2019 04:00 AM to 08:00 AM

This may result in multiple intermittent disconnections of 20-30 minutes during the maintenance window affecting the following services.

Impacted services:

  • MyCloud CONNECT
  • Hosted Security
  • IP VPN
  • Hosted Firewall Services
  • MyCloud Computing
  • SMTP3
  • NetSTATS
  • Cerberus Website
  • RDNS
  • MyCloud PBX
  • MyCloud hosted Services
If you are not able to access any of the affected services post this maintenance, please contact the support team.

We apologise for any inconvenience caused. If you have any queries, please contact the Support Team on 0345 257 1335 or email at support@cerberusnetworks.co.uk.

Wednesday, January 23, 2019 - 12:39

Maintenance Work on Broadband Infrastructure - 04:00 AM - 06:00 AM on 27/01/2019

Posted 23-01-2019 12:38:20

We will be performing network module installation on one of our broadband aggregation router for performance enhancement at the following time:

Sunday 27-01-2019 04:00 AM to 06:00 AM

This may result in between 1 and 3 disconnections of the broadband services. These disconnection's will cause users' routers to re-establish their PPP sessions immediately to other equipment. We do not anticipate any such disconnection lasting more than 5 minutes.

We apologise for any inconvenience caused. If you have any queries, please contact the Support Team on 0345 257 1335 or at support@cerberusnetworks.co.uk.

Wednesday, January 23, 2019 - 12:36

Maintenance Work on Broadband Infrastructure - 04:00 AM - 06:00 AM on 26/01/2019

Posted 23-01-2019 12:33:23

We will be performing network module installation on one of our broadband aggregation router for performance enhancement work at the following time:

Saturday 26-01-2019 04:00 AM to 06:00 AM

This may result in between 1 and 3 disconnections of the broadband services. These disconnection's will cause users' routers to re-establish their PPP sessions immediately to other equipment. We do not anticipate any such disconnection lasting more than 5 minutes.

We apologise for any inconvenience caused. If you have any queries, please contact the Support Team on 0345 257 1335 or at support@cerberusnetworks.co.uk.

Saturday, January 12, 2019 - 09:10

Maintenance Work on Broadband Infrastructure - 12:00 AM - 06:00 AM on 25/01/2019

Posted 12-01-2019 09:09:22

Supplier need to make a change to their Core Network that will unfortunately impact Broadband services.

The Planned work window is from 12:00 AM until 06:00 AM, and Supplier will start at 00:01 with non-disruptive pre-checks. From 01:00 Supplier will start to re-boot the device to the new version of code.

This will cause an outage to all customers of up to 15 minutes whilst the device restarts. However, if roll-back is required, the outage will be extended to 1hr & 15 minutes. All work will be complete by 06:00 AM.

Apologies for the inconvenience caused. If you have any queries, please contact the Support Team on 0345 257 1335 or email at support@cerberusnetworks.co.uk.

Thursday, January 10, 2019 - 10:38

Maintenance Work on Broadband Infrastructure - 12:01 AM - 06:00 AM on 23/01/2019

Posted 10-01-2019 10:36:27

Supplier need to make a change to their Core Network which will unfortunately impact Broadband services.

The Planned work window is from 12:01 AM until 06:00 AM, and Supplier will start at 00:01 with non-disruptive pre-checks. From 01:00 Supplier will start to re-boot the device to the new version of code.

This will cause an outage to all customers of up to 15 minutes whilst the device restarts.

However, if roll-back is required, the outage will be extended to 1hr and 15 minutes. All work will be complete by 06:00 AM.

Apologies for the inconvenience caused. If you have any queries, please contact the Support Team on 0345 257 1335 or email at support@cerberusnetworks.co.uk.

Wednesday, January 9, 2019 - 08:38

Disruption to MyCloud Computing Skye For Business Infrastructure - 06:44 AM - on 09/01/2019

Update 09-01-2019 08:38:15

We have applied the fix on all the servers in cluster and the services are continue to working fine.We saved this conversation. You'll see it soon in the Conversations tab in Skype for Business and in the Conversation History folder in Outlook.

If you have any outstanding issues then please contact the Support Team on 0345 257 1335 or at support@cerberusnetworks.co.uk

Update 09-01-2019 07:45:17

We have identified and isolated the issue by applying the workaround. The services are live now. We will apply the permanent fix on all the servers one by one and it will not affect the production now.

We apologise for any inconvenience caused. If you have any queries, please contact the Support Team on 0345 257 1335 or email at support@cerberusnetworks.co.uk.

Posted 09-01-2019 07:12:14

We are recently experiencing disruption to our MyCloud Computing Skype for business Services.Our L3 system team is working on this top priority right now. We will keep you posted with further update.

Apologies for the inconvenience caused. If you have any queries, please contact the Support Team on 0345 257 1335 or email at support@cerberusnetworks.co.uk.

Monday, December 31, 2018 - 06:00

Maintenance Work on MyCloud Computing Internet Gateways - 05:00 AM - 07:30 AM on 01/01/2019

Update 01-01-2019 07:20 AM

The maintenance was carried out successfully and all the VMs & VPN sessions are running fine.

If you have any outstanding issues then please contact the Support Team on 0345 257 1335 or at support@cerberusnetworks.co.uk.


Posted  31-12-2018 06:00 AM
 
We will be performing routine maintenance work on our MyCloud Computing Internet gateways Infrastructure at the following time:

Tuesday 01-01-2019 05:00 AM to 7:30 AM

This may result in between 1 or 2 disconnections of hosted VMs and VPN utilising MyCloud Computing gateway services while it fail over to another cluster node. We do not anticipate any such disconnection lasting more than 30 seconds.
 
If you have any queries, please contact the Support Team on 0345 257 1335 or at support@cerberusnetworks.co.uk.

Wednesday, December 26, 2018 - 15:36

Maintenance Work on MyCloud Computing Business and MyCloud PBX Infrastructure - 05:00 AM - 08:00 AM on 29/12/2018

Update 28-12-2018 04:53 AM

The maintenance was carried out successfully and there were no disruptions to MyCloud Computing or MyCloud PBX services.

If you observe issues then please contact the Support Team on 0345 257 1335 or at support@cerberusnetworks.co.uk.


We will be performing routine maintenance work on our MyCloud Computing Business and MyCloud PBX Infrastructure at the following time:

Saturday 29-12-2018 05:00 AM to 8:00 AM

We are not anticipating any disruption to MyCloud Computing business services or MyCloud PBX services.

If you have any queries, please contact the Support Team on 0345 257 1335 or at support@cerberusnetworks.co.uk.

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